Data fetch issues - mostly timeouts

livgeni
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4 years 10 months ago #1010 by livgeni

Data fetch issues - mostly timeouts was created by livgeni

Anybody experiencing access problems for last few days?
I'm using the python API to get states, not abusing, fetching every 10 seconds for short periods of times.
For last few days getting lots of timeout (most responses are timeouts)
Also experiencing "site not available" when using the web interface.

00has00
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4 years 10 months ago #1011 by 00has00

Replied by 00has00 on topic Data fetch issues - mostly timeouts

Yep - Ongoing issues for a few days as well.

I've made some changes to the Python API code to increase the timeout on the requests() call from 15 to 30 seconds and when I get a timeout error to rapidly retry a few times as some of the servers in the pool seem to respond.

It has only taken it to about a 10% success rate though, so really need the other side to be fixed

strohmeier
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4 years 10 months ago #1012 by strohmeier

Replied by strohmeier on topic Data fetch issues - mostly timeouts

There's really heavy load on the API and few hands on deck during the holidays. Will be fixed one way or another in the new year.